Impersonation involves attackers pretending to be someone you trust to steal information or money. Identify it by:
- Verifying the identity of the person through another communication method or by requesting an identification document (passport, ID card et.).
- Being suspicious of unexpected requests for sensitive information or urgent actions
- Checking for inconsistencies in the contact’s information or communication style
Bitcoin Suisse will never ask you for your passwords over a call, email, or social media channel. If you are unsure about a caller claiming to be from Bitcoin Suisse, terminate the call and dial back on the official phone line +41 (0) 800 800 008. If you receive suspicious requests purportedly from Bitcoin Suisse, report it to our official Support Center.
Neither our executives nor anyone else at Bitcoin Suisse will ever approach clients with sales over social media accounts, nor present “get rich quick” schemes or requests for money or “investments”.
If you receive a message from a profile claiming to be Bitcoin Suisse, an employee, or management member of Bitcoin Suisse, please verify that profile as one of Bitcoin Suisse or contact us immediately.