Maintain vigilance in all online communications.
- Be skeptical of suspicious emails, text messages, or phone calls
- Verify senders of communications to ensure their authenticity
- Avoid opening emails, texts, or links from unknown or suspicious sources
- Never use contacts that were provided in suspicious communications
- Never share sensitive data like passwords, financial data, etc.
- Be careful in general what personal information you share on all online channels, social media etc.
Bitcoin Suisse will never ask you for your passwords over a call, email, or social media channel. If you are unsure about a caller claiming to be from Bitcoin Suisse, terminate the call and dial back on the official phone line +41 (0) 800 800 008. If you receive suspicious requests purportedly from Bitcoin Suisse, report it to our official Support Center.