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Trading

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Account Opening

Onboarding Status, Cancelling of onboarding

2 Factor Authentication, Google Authenticator, Password forgotten

Trading

Tradable Currencies, Fees

Crypto Deposit

Order in Processing, can’t send Crypto

Crypto Withdrawal

Delays, Confirmation

Bank Wire

Deposit or Withdrawal delays, wire cancellation, Order in processing

Staking

Delay in rewards, Lock up period

Bug or Security

Error message, balance not loading, long loading times, Security related issue with your account

Bitcoin Suisse Pay & Refunds

What is Bitcoin Suisse Pay and how does it work; who can use Bitcoin Suisse Pay; refunds.

Other requests

General inquiries, Marketing requests, Partnership requests, other issues

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