Contact Bitcoin Suisse

Please choose your issue below

Your email address

Crypto Withdrawal

Cryptocurrency

Amount

Input the nominal amount of the transaction in the relevant cryptocurrency

Subject

Describe your issue

Specific details to your issue will allow us to faster understand your issue and expedite the resolution of your request.

Name

Phone number

Account type

Attachments(optional)

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Account Opening

Onboarding Status, Cancelling of onboarding

2 Factor Authentication, Google Authenticator, Password forgotten

Trading

Tradable Currencies, Fees

Crypto Deposit

Order in Processing, can’t send Crypto

Crypto Withdrawal

Delays, Confirmation

Bank Wire

Deposit or Withdrawal delays, wire cancellation, Order in processing

Staking

Delay in rewards, Lock up period

Bug or Security

Error message, balance not loading, long loading times, Security related issue with your account

Other requests

General inquiries, Marketing requests, Partnership requests, other issues

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