Contact Bitcoin Suisse
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Account Opening
Onboarding Status, Cancelling of onboarding
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Login
2 Factor Authentication, Google Authenticator, Password forgotten
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Trading
Tradable Currencies, Fees
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Crypto Deposit
Order in Processing, can’t send Crypto
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Crypto Withdrawal
Delays, Confirmation
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Bank Wire
Deposit or Withdrawal delays, wire cancellation, Order in processing
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Staking
Delay in rewards, Lock up period
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Bug or Security
Error message, balance not loading, long loading times, Security related issue with your account
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Bitcoin Suisse Pay & Refunds
What is Bitcoin Suisse Pay and how does it work; who can use Bitcoin Suisse Pay; refunds.
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Other requests
General inquiries, Marketing requests, Partnership requests, other issues
Identify yourself:
Contact Person:
Please describe the security report in following format:
• Weakness: Explain the type of the potential issue you have discovered
• Proof of Concept: The proof of concept is the most important part of your report submission. Clear, reproducible steps will help us validate this issue as quickly as possible. What is vulnerability? In clear steps, how do you reproduce it?
Steps to reproduce
• Impact: What security impact could an attacker achieve?