Specific details to your issue will allow us to faster understand your issue and expedite the resolution of your request.
Onboarding Status, Cancelling of onboarding
2 Factor Authentication, Google Authenticator, Password forgotten
Tradable Currencies, Fees
Order in Processing, can’t send Crypto
Deposit or Withdrawal delays, wire cancellation, Order in processing
Delay in rewards, Lock up period
Bug or Security
Error message, balance not loading, long loading times, Security related issue with your account
Bitcoin Suisse Pay & Refunds
What is Bitcoin Suisse Pay and how does it work; who can use Bitcoin Suisse Pay; refunds.
General inquiries, Marketing requests, Partnership requests, other issues