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Account Opening

Onboarding Status, Cancelling of onboarding

2 Factor Authentication, Google Authenticator, Password forgotten

Trading

Tradable Currencies, Fees

Crypto Deposit

Order in Processing, can’t send Crypto

Crypto Withdrawal

Delays, Confirmation

Bank Wire

Deposit or Withdrawal delays, wire cancellation, Order in processing

Staking

Delay in rewards, Lock up period

Bug or Security

Error message, balance not loading, long loading times, Security related issue with your account

Bitcoin Suisse Pay & Refunds

What is Bitcoin Suisse Pay and how does it work; who can use Bitcoin Suisse Pay; refunds.

Other requests

General inquiries, Marketing requests, Partnership requests, other issues

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Support Center

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Please describe the security report in following format:

• Weakness: Explain the type of the potential issue you have discovered

• Proof of Concept: The proof of concept is the most important part of your report submission. Clear, reproducible steps will help us validate this issue as quickly as possible. What is vulnerability? In clear steps, how do you reproduce it?

Steps to reproduce

• Impact: What security impact could an attacker achieve?